Shipping & Returns
Shipping costs are calculated by weight. These costs are based on Sendle's rates, as the couriers we use. Shipping is available in Australia only at this time due to international shipping costs. To arrange international shipping, please use the contact form to submit a request for a quote.
10% GST (Goods and Services Tax) is included on every order and does not come at any extra cost to the customer.
Returns & Refunds
All refund requests need to be made within 30 days of purchase. Any refund requests made outside this period will not be processed. Personalised items are not eligible for refund. Any physical products that you wish to return need to be shipped at your expense. Shipping costs cannot be refunded.
We pack all orders with care to reduce the risk of damage during shipping. We are not liable for any damage that occurs during the shipping process. However, if an item in severely damaged, please send photographic evidence to firstname.lastname@example.org so we can look into a solution for you.
Lorelei Johnson may update this policy at any time.